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Job Features

Job Title

Account Coordinator

Job Requisition

ASAP

Job Type

Client Services / Account Management

Job Overview

We're seeking a rockstar Account Coordinator who thrives on organization, client care, and efficiency. You'll play a pivotal role in supporting our Account Coordinators and streamlining our virtual assistant onboarding and training process. Your dedication to process improvement will be instrumental in building a world-class VA team that delivers exceptional client experiences. 

Responsibilities

Duties and Responsibilities (but not limited to) 

Client Support 

  • Manage client inquiries via email, phone, and chat with exceptional professionalism and empathy. 

  • Schedule meetings and calls between clients and Account Coordinators, ensuring smooth communication flow. 

  • Prepare client meeting materials and presentations, anticipating their needs and exceeding expectations. 

  • Update client records and maintain accuracy in contact information. 

  • Proactively follow up with clients on outstanding tasks and requests, building strong relationships. 

Coaching and Development 

  • Providing regular coaching sessions (e.g., weekly, bi-weekly) to support the VA's progress towards their goals. 

  • Using active listening, questioning, and feedback to help the VA's gain self-awareness and identify areas for improvement. 

  • Providing guidance and resources to help the VA's develop new skills and knowledge. 

Communication: 

  • Maintain clear and professional communication with both internal and external stakeholders. 

  • Proactively communicate potential issues or roadblocks to Account Coordinators and VA trainees. 

  • Take detailed notes and document key conversations and decisions, contributing to team transparency. 

Qualifications

  • Minimum of 2 years of experience as a virtual assistant or in a similar administrative role. 

  • Proven track record of successfully training and mentoring others. 

  • Strong organizational and time management skills, demonstrating the ability to handle multiple priorities simultaneously. 

  • Excellent communication and interpersonal skills, fostering positive relationships with clients, VAs, and team members. 

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, Docs, Calendar). 

  • Experience with CRM systems and project management tools a plus. 

  • Demonstrated passion for process improvement and efficiency optimization. 

  • Ability to work independently and take initiative, proposing innovative solutions and streamlining workflows. 

  • Excellent written and verbal communication skills, conveying information clearly and concisely. 

  • Strong attention to detail and accuracy, ensuring flawless execution of tasks. 

  • Reliable and available to work remotely full-time (9 hours per day, including a 1-hour lunch break). 

  • Ability to work independently and take initiative, proposing innovative solutions and streamlining workflows. 

Personal Qualities:

  • Trustworthy and reliable with a strong commitment to client satisfaction. 

  • Passionate about building relationships and fostering collaboration. 

  • Excellent attention to detail and a commitment to delivering high-quality service. 

  • Adaptable and flexible, able to handle changing priorities and unexpected situations. 

  • Strong analytical and problem-solving skills with the ability to think creatively. 

  • Self-motivated and results-oriented, exceeding expectations and achieving set goals. 

What’s in store for you?

  • A Php 5,000.00 fixed night differential per month. 

  • Work from Home allowance of Php 2,500.00 per month. 

  • Work-Life Balance 

  • Opportunity to shape and grow a training program that supports professionals in their growth journey 

  • Collaborative and supportive team environment 

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