Collections Specialist
Job Type:
This role is permanent, subject to Philippine Labor Law’s Probation and Regularization standards.
Job Overview:
The Collections Specialist is responsible for contacting customers regarding overdue accounts and
ensuring timely payments. This role helps reduce outstanding balances while maintaining good customer relationships.
Responsibilities
Contact customers via phone, email, or text regarding past-due balances
Review accounts and identify outstanding payments
Negotiate payment arrangements and follow up on commitments
Update account records accurately in the system
Resolve billing issues and coordinate with other departments when needed
Monitor aging reports and prioritize high-risk accounts
Ensure compliance with company policies and collection regulations
Meet daily and monthly collection targets
Qualifications
Experience in collections, billing, or customer service is an advantage
Good communication and negotiation skills
Attention to detail and strong organizational skills
Ability to handle difficult conversations professionally
Basic computer and data entry skills
Preferred Skills:
Knowledge of collection processes and payment arrangements
Ability to multitask and meet deadlines
Strong problem-solving skills
What’s in store for you?
A Php 5,000.00 fixed night differential per month.
Work from Home allowance of Php 2,500.00 per month.
Work-Life Balance
Opportunity to shape and grow a training program that impacts real people
Collaborative and supportive team environment